If by any chance you are not satisfied with your purchase, we kindly request you to use the form below to submit your complaint.  We will acknowledge receipt of your message and will contact you again within 14 days. Should our answer exceeds the period of 14 days, we will notify you accordingly.


Please note that Moore Concept is a member of Webshop Trustmark (Webshop Keurmerk) which means that if you are not satisfied with our solution, you can contact Webshop Trustmark for mediation.

Should this mediation not resolve the matter in a way satisfying to you, you have the option to contact the "SGC" Geschillencommissie residing under Dutch Law. All our agreements reside under Dutch Law.





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